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customer experience

Zelros CEO Christophe Bourguignat on AI personalisation in insurance

The Covid-19 pandemic spurred on a shift in digital innovation in the insurance industry. In a 2020 KMPG study, 85%…

A metaverse reality check: Understanding consumer attitudes

The metaverse is widely talked-about as the “next internet”, with many businesses eagerly making investments in things like online gaming…